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FAQ

The brand

COOPH endeavors to support photographers in breaking creative boundaries. This includes kitting them out with the right gear and apparel. Our online store offers a range of stylish fashion – made by photographers, for photographers. Blend in and stand out. As we are all about recognizing and promoting outstanding visions from within the photographic community, we also publish the community-focused COOPH online mag with lots of inspiration from the world of photography.

Read the full story about COOPH.

COOPH products

You betcha. We’ve spent countless hours designing, customizing and testing our gear to ensure its top notch. We’ve also used only the highest quality materials and ensure everything is made to top quality standards. Our aim is to ensure our gear will serve you for years and become the go-to items in your wardrobe.

You can download a size chart here.

Now that’s the right attitude! In order to take care of your COOPH gear and ensure it lasts you for as long as possible, we’ve included caring and washing instructions that will come with your item. Follow these and you’ll be golden!

SHOPPING

Sadly, we can no longer accept magic beans but we do accept credit card payments from AMEx, Visa and MasterCard. Further we offer payment processing via PayPal, Klarna, EPS, Bancontact, ShopPay, Apple Pay, iDEA, Amazon Pay and Google Pay.

In a nutshell, your info is on lockdown and you can shop worry-free because our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server that is protected by a firewall. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. For more detailed information, you may also want to read Shopify’s Terms of Service and Privacy Statement. All pretty intense security stuff, but in this day and age, you can’t be too careful.

Our goal is to produce gear you will love and cherish, so if you are not satisfied with your purchase, we’d be happy to refund you. Click here to view our Terms of revocation and return policy.

Yes! If you love our gear as much as we do, please drop us a line if you’re interested in carrying the COOPH brand.

SHIPPING

We understand your urgency! General shipping within the European Union is about 2-4 workdays but delivery time naturally depends on the destination. Shipping delivery time will be applied before checkout so you’ll have a good idea of when your gear appears on your doorstep!

You order will be shipped with either Fedex or TNT, depending on your location. For what it’s worth, we looked into drone delivery as we thought this would be kinda cool, but sadly it’s just not a viable option yet.

Shipping costs will be calculated at checkout based on the weight and the destination.
We offer free shipping above certain cart values based on the destination.

Please note, these values are variable and can change without notice to align with the global shipping market.

We’ve got you covered. As soon as your order has been shipped, we’ll e-mail you the tracking number so you can check in and see how it’s going.

Shipping within the EU:

VAT is included in the prices and will be displayed on the invoice.

Shipping outside of the EU:

Tax free export according to §7, par. 1 no. 1 UStG (Value Added Tax Act) 1994. Please be aware of possible customs fees or duty costs depending on your destination and order value.

If you pre-order the Red Bull Illume 2023 Photobook or any bundle including the 2023 photobook, your order (including all other items purchased in the same order) will be sent out once the book is published after the winners unveiling on December 1st 2023.

COOPH Gift Voucher / e-gift cards

You can buy them at store.cooph.com.

Any COOPH product listed on store.cooph.com can be purchased with your e-gift card.

The COOPH e-gift cards are available worldwide.

After buying your e-gift card at store.cooph.com you will receive an e-mail with your gift card, including a code to be entered upon online checkout.

You can either print or forward the email.

1. Enter the redemption code at checkout instead of the billing & payment information. Simply click on the option: Have a gift card? Click here to enter it.

2. You will find your redemption code in the gift card you received via e-mail, click To view or print your gift card, click here.

3. Click "Apply," and your gift card balance will be applied towards your purchase

Once you have used your e-gift card on store.cooph.com, your remaining balance will be displayed at your Payment Information and can be used to buy a new gift.

After submitting your order your current balance will be displayed at the Payment Information.

Your gift card will be updated automatically and you can check your balance by opening the gift card using the link you received via e-mail

In special circumstances we can replace lost/deleted gift cards – please contact us at store@cooph.com.

COOPH Club

Just sign you to the COOPH newsletter. You can sign up at the bottom of the page or click here for more info

The discount is valid on all products which are not on sale and can be used only one time, on dedicated products.
We created this handy collection to see all the products "COOPH Club Welcome Collection"
The coupon code received may not be combined, used in conjunction with or used in addition to any other promotion or offer and does not apply to taxes or shipping costs and is only valid while supplies last.