Shipping Information
Shipping Delivery:
Shipping Origin:
All orders are dispatched from Austria (EU).
Delivery Times:
Delivery times vary depending on your location and will be calculated at checkout. Once your order is shipped, you’ll receive a tracking link to follow its journey. Please note that all delivery times are estimates and not guaranteed.
Customs, Duties & Taxes:
For deliveries outside the European Union, additional customs duties, import taxes, or handling fees may apply. These charges are determined by your local authorities and are the responsibility of the customer. COOPH has no control over these charges and is not responsible for any additional fees incurred during or after shipping. We recommend checking with your local customs office for further details before placing your order.
Free Shipping:
We offer free shipping on qualifying orders based on destination, order value, and weight.
| Region | Minimum Order Value | Maximum Weight |
|---|---|---|
| Austria & Germany | € 100 | 20 kg |
| European Union | € 150 | 3 kg |
| United Kingdom | € 200 | 5 kg |
| United States | € 200 | 3 kg |
Free shipping is automatically applied at checkout when all conditions are met.
Additional Notes:
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Shipping costs for orders below the free shipping threshold are calculated at checkout.
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We currently do not ship to P.O. boxes.
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Please ensure your shipping details are correct - once dispatched, we cannot reroute shipments.
Returns:
Need to make a return? You’ll find all the details in our Returns Policy.
Still questions?:
If you have any questions, our team is here to help - so you can stay focused on what matters: creating, exploring, and capturing the world around you.