FAQ

THE BRAND


The story of COOPH

COOPH endeavors to support photographers in breaking creative boundaries. This includes kitting them out with the right gear and apparel. Our online store offers a range of stylish fashion – made by photographers, for photographers. Blend in and stand out. As we are all about recognizing and promoting outstanding visions from within the photographic community, we also publish the community-focused COOPH online mag with lots of inspiration from the world of photography.

COOPH products


Is COOPH gear high quality?

You betcha. We’ve spent countless hours designing, customizing and testing our gear to ensure its top notch. We’ve also used only the highest quality materials and ensure everything is made to top quality standards. Our aim is to ensure our gear will serve you for years and become the go-to items in your wardrobe.

What is the right size for me?

You can download a size chart here.

What is the sizing for women's t-shirts?

You can download a size chart here.

What is the best way to care for my cooph apparel?

Now that’s the right attitude! In order to take care of your COOPH gear and ensure it lasts you for as long as possible, we’ve included caring and washing instructions that will come with your item. Follow these and you’ll be golden!

SHOPPING


How can I pay for my order?

Sadly, we can no longer accept magic beans but we do accept credit card payments from Visa and MasterCard.

How secure is the COOPH store?

In a nutshell, your info is on lockdown and you can shop worry-free because our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server that is protected by a firewall. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. For more detailed information, you may also want to read Shopify’s Terms of Service and Privacy Statement. All pretty intense security stuff, but in this day and age, you can’t be too careful.

What are the return and exchange policies?

Our goal is to produce gear you will love and cherish, so if you are not satisfied with your purchase, we’d be happy to refund you. Click here to view our Terms of revocation and return policy.

Do you sell wholesale?

Yes! If you love our gear as much as we do, please drop us a line if you’re interested in carrying the COOPH brand.

SHIPPING


When will my COOPH Product arrive?

We understand your urgency! General shipping within the European Union is about 2-4 workdays but delivery time naturally depends on the destination. Shipping delivery time will be applied before checkout so you’ll have a good idea of when your gear appears on your doorstep!

How will my COOPH product be shipped?

You can choose between Fedex and Austrian Post. For what it’s worth, we looked into drone delivery as we thought this would be kinda cool, but sadly it’s just not a viable option yet.

What is the shipping cost?

Depends, really. Shipping rates are based on destination and delivery time and will be applied before checkout.

How do I track my order?

We’ve got you covered. As soon as your order has been shipped, we’ll e-mail you the tracking number so you can check in and see how it’s going.

Do I have to pay tax?

20% VAT is included in the prices and will be displayed on the invoice. Don’t worry about any surprises at checkout!

COOPH e-gift cards


WHERE CAN I BUY COOPH E-GIFT CARDS?

You can buy them at store.cooph.com.

WHAT CAN I PURCHASE WITH MY E-GIFT CARDS?

Any COOPH product listed on store.cooph.com can be purchased with your e-gift card.

Please be advised that COOPH e-gift cards are available worldwide, but we only ship COOPH products to countries in the European Union.

HOW WILL I RECEIVE MY E-GIFT CARD?

After buying your e-gift card at store.cooph.com you will receive an e-mail with your gift card, including a code to be entered upon online checkout.

You can either print or forward the email.

HOW CAN I USE MY E-GIFT CARD TO BUY ITEMS AT THE COOPH STORE?

  1. Enter the redemption code at checkout instead of the billing & payment information. Simply click on the option: Have a gift card? Click here to enter it.
  2. You will find your redemption code in the gift card you received via e-mail, click To view or print your gift card, click here.
  3. Click "Apply," and your gift card balance will be applied towards your purchase.

WHAT IF MY PURCHASE COSTS LESS THAN THE AMOUNT OF MY GIFT CARD?

Once you have used your e-gift card on store.cooph.com, your remaining balance will be displayed at your Payment Information and can be used to buy a new gift.

HOW CAN I VIEW THE REMAINING BALANCE OF MY E-GIFT CARD?

After submitting your order your current balance will be displayed at the Payment Information.

Your gift card will be updated automatically and you can check your balance by opening the gift card using the link you received via e-mail, click To view or print your gift card, click here.

IS THERE A WAY TO REPLACE A LOST E-GIFT CARD?

In special circumstances we can replace lost/deleted gift cards – please contact us at store@cooph.com.